PinkApp vs Slack: alternative to Slack integrated with WhatsApp

If you have a company, Do you need to invest in internal communication. Then you probably came across Slack. And in fact it's a great option.

However, that's a half-truth, because it depends on what you're looking for.

So, don't commit to any monthly fees from Slack before reading this text, because today you'll discover another alternative!

If you're looking for an alternative to Slack, you've probably missed something, some functionality, or something else that Slack can offer you.

And today you'll discover an alternative to Slack that combines internal and external communication in the same place!

Why do some companies choose Slack?

Slack is a powerful internal communication tool! With it, you can organize all topics into channels and talk to all employees more easily.

Let's see...

With Slack you get:

1) Channels for organized communication

Your conversations are organized by channels, that is, that is the name of the communication groups.

2) Direct messages

Do you want to send a message to someone in your company without going through a public group or channel? Of course it's possible. This option works like a message that appears only to that collaborator.

3) Individual video calls between colleagues

In the free version it is possible to have video calls between 2 colleagues and, in the paid version, it is possible to have more collaborators on the call. This is great for remote work.

4) Message shortcut

Have you thought of quick answers from WhatsApp Business? That's completely right! These shortcuts work the same way. From a keyword, it is possible to have triggered a much larger message.

5) Chatbots (internal communication)

It's an information page, showing your markings and internal announcements.

6) Gifs

Who doesn't love fun communication? Sometimes written words aren't enough to express an emotion. With gifs, you can express yourself in a warmer way!

7) Integrations

It's possible to integrate Slack with tools like Pipedrive, Paypal, and several other incredible tools. But it's still not possible to integrate with WhatsApp.

8) Mark message as unread

Did you accidentally open the conversation? No problem, just mark it as unread. This is a good way to organize what you need to see later, too.

9) Mute specific channels

Do you know when you need to be in a group, but you're not interested in receiving notifications? You can mute the group and check only when you want.

10) Reminders with Slack help

Slack, in its free version, does not yet have customer support, but it is possible to have reminders with help within the platform, which can assist the use.

11) Message Reaction

Do you want to react to a specific message on a channel (group)? That's possible!

12) Mention to other users

Finally, it is possible to make a mention in a group (@pessoa), just like when you are tagged on WhatsApp. And you get a notification.

So...

Those features already sound good, right?

But why settle for the good if you can have the best of both worlds?

If you're looking for an alternative to Slack, you probably need more, you need control and visibility of your team's projects, and you need a tool that centralizes all communication with your company, that is, talk to your client in the same place that's used for internal communication, right?

That's why I'm going to introduce you to PinkApp: an internal and external communication tool!

What are the advantages of PinkApp?

With PinkApp, in addition to ALL the advantages you have with Slack (channels for organized communication, direct messages, individual video calls between colleagues, message shortcuts, chatbots for customer direction, integrations, marking messages as unread, silencing specific channels, reminders with Slack help, message reaction, mention to other users), PinkApp also has:

12) Support every day of the week

Can you imagine having a problem on the weekend and only having a reminder for help? This is unacceptable, you need to be treated as you deserve. For this reason, PinkApp offers support from 8:00 to 20:00 from Monday to Friday and from 9:00 to 17:00 on weekends. Everything to ensure the best experience for you.

13) As many free trainings as you want

Adapting to a new tool can be annoying at times. And, in addition to having tutorial videos and a simple and uncomplicated interface, it is possible to do as many trainings as you want with the Pink team. The goal is to make the platform fluid and streamline your communication.

14) Password protection of conversations

Some projects are secret, aren't they? For example:

A big surprise that the endomarketing team is making that will impact the work experience of all employees. This can't be available for everyone to see, only those involved.

With PinkApp, it is possible to have an external channel (connected to WhatsApp) private and password protected!

In other words, you can take advantage of the integration without worrying about the privacy of the information.

15) Integration with WhatsApp

Speaking of integration, PinkApp has internal and external communication in the same place! In other words, you can serve your customers on the same platform that you use for your internal communication!

And if you're thinking: Slack also makes it possible to create shared channels with other companies or customers.

But in this case...

The customer must also have Slack!

So, wait a moment.

For you to communicate with the customer, you will Need another tool or force your client to sign up for a new app account and change their routine?

It's easier for your customer to switch suppliers than to completely change the routine they're already used to, we need to be honest here.

16) Monitoring

With Pink, you can control the quality of every customer conversation, improve your customer experience, and increase team training intelligence.

17) External conversations with multiple attendants

Have you ever had just one WhatsApp for your entire service team?

This is really annoying, because either you increase the cost and have several phones (and therefore several bills to pay) and you lose control of your service team, or you increase your response time to customers because only one person can answer WhatsApp (and it decreases your customer's happiness).

Not to mention that it is not possible to identify (unless the attendant says so) who is providing that service.

And it's hard to cooperate with other departments in the company. That is, one at a time. In other words, a waste of time.

Pink comes to solve all these problems!

In addition to the integration with WhatsApp, Pink allows the cooperation of several agents on the same phone number and in the same conversation. Everything for your service and internal communication to flow.

Incredible, isn't it?

So, now just to make it clearer and you can decide for yourself, here's a comparison table between the functionalities of the two platforms

But for the avoidance of doubt, let's take the 9 visual test:

Therefore, Do you maintain the relationship with your customer on the platform they already use, avoiding the unnecessary stress of adapting to a new tool and maintaining everything you could want from efficient internal communication.

And finally, another aspect that has not been addressed, but needs to be mentioned, is the price variation.

Slack is paid in dollars.

At the moment the plan is discounted and costs only $4.00 per user in the pro version (which entitles you to message history). But since we live in Brazil, the price may vary (the standard price is $6.00).

On the other hand, PinkApp, which is a slightly more complete tool (thinking about internal and external communication), has an initial investment of R$300. And it entitles you to 10 free users.

So, for comparison, let's adopt the dollar at the price of the publication date of this post, R$5.10. And let's imagine a company with 10 users.

In other words, you can have 10 users (outside the promotion) for R$306.00 just to use internal communication with Slack.

On PinkApp, on the other hand, you can get, with a slightly lower price (R$300), the same 10 users to use internal and external communication.

In conclusion, both platforms are great, but it depends on your company's needs.

Do you just want internal communication in an already familiar app? Or would you prefer to have the best of both worlds and combine internal and external communication in the same application?

It's up to you to decide.

If you decide on Pink...